Refund Policy
Welcome to www.lintelurn.shop.
This refund policy applies to all products purchased through this website and explains the conditions, processing procedures, and related rules for returns and refunds. Submitting an order indicates that you have read, understood, and agreed to all the contents of this refund policy.
Due to continuous losses, the merchant has decided to clear out all products at a loss. Currently, all products are being sold at a discount clearance price.
Refund Application Period
Customers can apply for a return and refund within 30 days of receiving the goods.
Refund applications submitted after 30 days from the date of receipt may not be processed.
To protect your rights, please contact us as soon as possible if you find any problems with the product.
Eligible Circumstances for Refund
Customers can apply for a refund in the following situations:
- The goods were damaged during transportation;
- The goods received do not match the order;
- The goods have obvious manufacturing defects;
- The goods are missing major parts or accessories;
- The goods differ significantly from the website description.
To assist with the review process, customers may need to provide relevant photos, videos, or a description of the problem.
Refund Application Process
To apply for a refund, please contact us through the following methods:
Website: www.lintelurn.shop
Customer Service Email: support@www.lintelurn.shop
We recommend providing the following information when applying:
- Order number;
- Name of the person who placed the order;
- Contact email address;
- Description of the problem;
- Relevant photos or supporting documents.
After receiving your application, we will review it based on the actual situation and reply with the processing result as soon as possible.
Return Requirements
If your refund application is approved, we may require you to return the goods to a designated address.
Please try to keep the goods, accessories, and packaging intact when returning them.
For Kids Toy Storage Organizers, if the goods have been disassembled, modified, severely damaged, or rendered unsellable due to human error, it may affect your eligibility for a refund.
Goods returned without prior review and approval may not be processed normally or may affect the refund process.
Specific return address and instructions will be provided after approval.
Circumstances Not Eligible for Refund
The following situations generally do not qualify for a refund:
- The refund application period has exceeded 30 days;
- Due to personal preference, mistaken purchase, or no longer need of the item;
- The item is damaged due to human error;
- The item has been improperly used, modified, or intentionally damaged;
- Problems caused by incorrect shipping information provided by the customer;
- Unauthorized return of the item.
Refund Review
All refund applications are subject to review.
During the review process, we may request additional information from the customer to confirm the situation and make a reasonable decision.
We reserve the right to approve, reject, or adjust refund applications based on the actual circumstances.
Refund Processing Time
After the refund is approved, it will typically be returned to the original payment account within 3 business days.
The actual arrival time may vary depending on the processing time of the bank, credit card institution, or third-party payment platform.
Order Cancellation Policy
After order submission, customers can apply to cancel their order if it has not yet entered the processing or shipping stage.
Since all orders begin processing on the same day after successful payment, please contact customer service as soon as possible to submit a cancellation request.
Once the order has been processed, packaged, or shipped, cancellation may not be possible, and a refund will be processed according to the procedure.
Shipping Issues
In the event of the following:
- Lost package;
- Damaged goods during transport;
- Wrong delivery;
- Received incorrect goods;
- Logistics disruptions/stagnation.
Please contact us immediately.
After verifying the order and logistics information, we will provide reshipment, refund, or other reasonable solutions based on the actual situation.
Inventory Clearance Notice
Since all current products are clearance sales, some items have limited stock.
If an order cannot be shipped due to insufficient stock, we will promptly notify the customer and arrange a full refund without any additional fees.
Contact Us
For refund requests or inquiries regarding refunds, please contact us through the following methods:
Website: www.lintelurn.shop
Customer Service Email: support@www.lintelurn.shop
Policy Updates
We may update this refund policy based on operational needs, changes in laws and regulations, or service adjustments.
The updated policy will take effect immediately upon publication on the website. Customers are advised to check the latest version regularly.